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West Jordan Journal

First Time Disney Institute holds professional development course in West Jordan

Sep 08, 2022 12:38PM ● By Linda Steele

Disney Institute brought a One-Day Professional Development Course sponsored by ODP Business Solutions to West Jordan this summer. This was the first time in history for this class to be held in Utah. 

Disney creates magical beauty for millions of guests visiting the Disney Parks each year. On July 26, they aimed to bring a little bit of that magic to West Jordan. The one-day course, held at Cinemark 24 Jordan Landing, shared business insights on the company’s time-tested practices. 

There were a total of 50 participants in the Utah RPDC, representing industries ranging from advertisement, banking, entertainment, security and more.

The eight-hour session had participants explore the three key pillars of Disney's success, leadership, employee engagement and service, with the customer being the first and main focus point. 

“This is the first time that participants were able to access this course in-person in Utah. We’re so excited that Utah was one of our five city stops,” said Timo Gorner, Vice President of Disney Institute and National Geographic Live. 

“This course is for everyone—whether you’re an individual, team, large or small organization, entrepreneur, or lifelong learner. Not only can you sharpen your skills, you’re able to apply the skills and frameworks that you learn here to your own workplace to think strategically about how to differentiate yours and your employee experiences,” Gorner said. 

“Our experiences are transformative and engaging, and the lessons we share can be applied in your own work environment,” said Gorner. 

“ODP Business Solutions recognizes the importance of personal development in the pursuit of business excellence and growth,” said David Centrella, President of ODP Business Solutions. “We’re delighted to team with Disney Institute to support professionals across industries, empowering them with the right tools and environment to reimagine how work is done.” 

The Disney Institute offers professional development courses for individuals and organizations to learn the Disney approach for customer experience. For 30 years Disney has shared its business excellence and practices that have been used by Disney parks and resorts. Many of these practices began with Walt Disney. Disney Institute offers online courses, and on-sight courses at different Disney locations. Disney has an array of courses offered such as; collaborative advisory services, private events, presentations for chambers of commerce, colleges/universities, professional associations and conferences held at Disney destinations worldwide. 

ODP Business Solutions LLC, is an operating company of The ODP Corporation and is a leading B2B provider of workplace and technology Solutions. ODP Business Solutions supports over 120,000 corporate clients and very often navigates the needs of today's business environment. ODP Business Solutions helps customers achieve business results in every industry such as comprehensive solutions and strategic alliances and digital platforms. 

In person classes are offered onsite at Walt Disney World Resort in Lake Buena Vista, Florida and Disneyland Resort in Anaheim, California. Participants can choose from three class offerings, that include: Disney’s Approach to Leadership Excellence, Disney’s Approach to Employee Engagement and Disney’s Approach to Quality Service. 

To view classes and the schedule go to: or social media @DisneyInstitute on Facebook, Twitter, Instagram, and LinkedIn 

Disney online courses and email communications are only available in the U.S. and Canada (excluding Quebec). All courses are presented in English. Participants must be 18 years old or older to register and participate in a Disney Institute course. λ